Terms and Conditions

Last Updated: October 20, 2026

1. Introduction

Welcome to Qavellunia ("we," "us," or "our"). These Terms and Conditions govern your access to and use of our website, products, and services.

Our online store offers neckties and related fashion accessories. The store is operated by Taizhou Chuangshou Renewable Resources Recycling Co., Ltd., with business contact information provided at the end of these terms.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms and Conditions and our applicable store policies.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue use of our website and services.

Nothing in these Terms and Conditions limits any mandatory consumer rights available to you under applicable law.

2. General Conditions

By using our website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction. If you are under the age of majority, you may use our website only with the involvement or permission of a parent or legal guardian where required by law.

You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

  • Use our website for fraudulent, unlawful, or misleading activities.
  • Attempt to gain unauthorized access to our website, servers, or customer information.
  • Upload or distribute viruses, malware, or other harmful software.
  • Interfere with the security, availability, or functionality of our website.
  • Copy, reproduce, or commercially exploit website content without authorization.
  • Provide false or misleading information when placing an order or contacting customer support.

We reserve the right to restrict or suspend access to our website when reasonably necessary to protect our customers, business, or services, subject to applicable law.

3. Products and Descriptions

Qavellunia specializes in neckties and complementary fashion accessories for different styles and occasions.

We make reasonable efforts to ensure that product descriptions, photographs, colors, materials, dimensions, and other specifications are accurate and up to date.

Please note that:

  • Product colors may appear slightly different depending on your screen settings and lighting conditions.
  • Product dimensions and specifications may be subject to reasonable manufacturing tolerances.
  • Product availability may change without prior notice.
  • Product images are intended to illustrate the product and may not represent every minor detail.
  • Product materials, designs, and care instructions may vary by item and will be described where relevant.

Customers are responsible for reviewing product descriptions, specifications, and care instructions before purchasing.

We reserve the right to update product information, correct errors, or discontinue products, subject to applicable law and orders already accepted.

4. Product Use and Care

Our neckties and fashion accessories are intended for their stated fashion and styling purposes.

To maintain the appearance and condition of your products, we recommend:

  • Following the care instructions provided with each item.
  • Avoiding washing or dry-cleaning methods that are unsuitable for the stated material.
  • Keeping accessories away from excessive heat, moisture, and harsh chemicals where appropriate.
  • Storing ties carefully to help prevent wrinkles, stains, or damage.

Customers should review the care instructions applicable to their specific product.

Damage resulting from improper care, misuse, unauthorized alterations, or failure to follow product instructions may affect eligibility for a voluntary return or warranty, where permitted by law.

Nothing in this section limits any statutory consumer rights.

5. Pricing and Payment

All prices are displayed in the currency indicated on our website or at checkout.

We reserve the right to change prices, promotions, and discounts from time to time. Such changes will not affect orders that have already been accepted, except where permitted by applicable law.

Accepted payment methods will be displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Depending on your delivery destination and applicable law, additional charges such as taxes, customs duties, or import fees may apply. Any charges collected by us will be disclosed during checkout as required by law.

We reserve the right to refuse or cancel orders involving suspected fraud, unauthorized transactions, payment failures, or obvious pricing errors, subject to applicable law.

If an order is canceled after payment has been collected, we will arrange any applicable refund in accordance with applicable law.

6. Order Placement and Acceptance

After placing an order, you may receive an automated confirmation email containing your order details.

An automated acknowledgment does not necessarily mean that your order has been accepted.

We reserve the right to review orders before acceptance. Orders may be declined or canceled for legitimate reasons, including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Payment authorization failure.
  • Suspected fraudulent or unauthorized activity.
  • Incomplete or inaccurate customer information.
  • Delivery restrictions or other fulfillment issues.

If we cannot fulfill an accepted order, we will notify you as appropriate and provide any refund required by applicable law.

Please review your order details carefully before completing checkout, including product selection, quantity, shipping address, and contact information.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes stated on our website or provided during checkout.

Shipping and delivery times may vary depending on the destination, shipping provider, customs procedures, product availability, and other circumstances.

Estimated delivery dates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information.

If a delivery problem occurs, please contact us with your order number so we can review the available information and assist you.

We are not responsible for delays caused by circumstances beyond our reasonable control to the extent permitted by applicable law. This does not exclude any legal responsibility that cannot lawfully be excluded.

For more information, please refer to our Shipping Policy.

8. Returns, Refunds, and Exchanges

We want customers to have a clear and straightforward process for resolving issues with their purchases.

Returns, refunds, exchanges, and order cancellations are handled in accordance with our published Return and Refund Policy and applicable consumer protection laws.

For a voluntary return, products may need to be unused and in their original condition, with relevant packaging and tags where applicable.

If a product arrives damaged, defective, or different from what was ordered, please contact us and provide your order number and relevant details. Photographs may help us assess the issue.

Certain return conditions or exclusions may apply where permitted by law. They will not limit statutory rights relating to defective, damaged, or incorrectly described products.

Please review our Return and Refund Policy for details of return periods, procedures, and refund arrangements.

9. Intellectual Property

All content on our website, including text, graphics, photographs, logos, product descriptions, designs, and page layouts, is owned by us or used with appropriate authorization.

This content may be protected by copyright, trademark, and other intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except as permitted by law.

Unauthorized use of our intellectual property may result in legal action where appropriate.

10. User Accounts and Customer Information

If our website offers account registration, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to provide accurate and current information when creating an account or placing an order.

Please notify us promptly if you suspect unauthorized access to your account.

We reserve the right to suspend or restrict accounts used in violation of these Terms and Conditions, subject to applicable law.

11. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Information collected through our website may include:

  • Name and contact details.
  • Billing and shipping addresses.
  • Order and transaction information.
  • Customer service communications.
  • Technical and website usage information, where applicable.

We use personal information for purposes such as processing orders, arranging delivery, providing customer support, maintaining website security, and complying with legal obligations.

Please refer to our Privacy Policy for further information about how personal information is collected, used, stored, and shared, as well as the privacy rights available to you.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by external companies, including payment processors, shipping providers, and website service providers.

We do not control the content or independent privacy practices of third-party websites that we do not operate.

Your use of third-party services may be subject to their own terms and privacy policies.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

13. Website Availability and Accuracy

We make reasonable efforts to maintain accurate website content and reliable online services.

However, we do not guarantee that our website will always be available, uninterrupted, or free from technical errors.

Occasional errors may occur in product descriptions, pricing, promotions, availability, or other website information.

We reserve the right to correct errors, update content, and perform maintenance when necessary.

Where a correction materially affects an accepted order, we will handle the matter in accordance with applicable law and communicate with the affected customer as appropriate.

14. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms and Conditions excludes or limits liability for fraud, willful misconduct, personal injury caused by negligence, defective products, or any other liability that cannot be excluded or limited under applicable law.

Your mandatory statutory consumer rights remain unaffected.

15. Disclaimer of Warranties

We make reasonable efforts to provide reliable website services and products that conform to their descriptions.

Except for warranties expressly provided by us and rights guaranteed under applicable law, we do not make additional representations or warranties beyond those stated in our product descriptions and applicable policies.

We do not guarantee that access to our website will always be uninterrupted or error-free.

Nothing in this section excludes warranties or remedies that cannot lawfully be excluded under applicable consumer protection laws.

16. Force Majeure

We will not be responsible for delays or failures in performing contractual obligations caused by events beyond our reasonable control, to the extent permitted by law.

Such events may include natural disasters, extreme weather, government restrictions, transportation disruptions, labor disputes, public health emergencies, or interruptions in essential services.

We will take reasonable steps to minimize disruptions and communicate material delays to affected customers where appropriate.

17. Changes to These Terms

We may update or modify these Terms and Conditions from time to time to reflect changes in our business practices, products, website features, or legal requirements.

Any changes will be published on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by applicable law.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically.

18. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by the applicable laws of the People's Republic of China, except where mandatory consumer protection laws of the customer's country or region require otherwise.

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly and efficiently.

If a dispute cannot be resolved amicably, it may be submitted to a competent court or other dispute resolution authority in accordance with applicable law.

Nothing in this section deprives consumers of mandatory legal protections or rights to pursue claims in a competent jurisdiction.

19. Contact Information

If you have questions about these Terms and Conditions, our products, or your order, please contact us using the information below.

Brand Name: Qavellunia

Company Name: Taizhou Chuangshou Renewable Resources Recycling Co., Ltd.

Email: likaijun@velorimora.com

Phone: +86 18807804219

Business Address: No. 14-1, Nanshi Garden, Chengxiang Subdistrict, Xiaoshan District, Hangzhou, Zhejiang Province, China.

We will make reasonable efforts to respond to your inquiries and provide helpful customer support.

Thank you for choosing Qavellunia. We appreciate your trust and look forward to helping you discover neckties and accessories that complement your personal style.

Qavellunia — Refine Your Style, One Detail at a Time.