Privacy Policy

Last Updated: October 20, 2026

1. Introduction

Welcome to Qavellunia ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information when you visit our website, browse our products, or make a purchase.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our online store.

Our store offers neckties and related fashion accessories. Our business contact information is provided at the end of this policy.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information for the relevant purposes.

2. Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website.

2.1 Personal and Contact Information

When you place an order, contact us, or create an account, we may collect:

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Account information, if account registration is available.

2.2 Order and Transaction Information

When you make a purchase, we may collect information related to your transaction, including:

Products purchased.
Order number and order history.
Purchase amount and currency.
Billing and shipping details.
Payment status and transaction references.
Refund, return, or exchange information.

Payment card details are generally processed by the relevant payment service provider. We do not intentionally store complete payment card numbers or security codes on our own systems unless expressly stated and lawfully permitted.

2.3 Communications and Customer Support

If you contact us, we may collect the information you provide in your messages, including questions about products, order inquiries, complaints, feedback, and requests for assistance.

2.4 Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on the technologies and services in use. This may include:

IP address.
Browser type and version.
Device type and operating system.
Pages visited and links clicked.
Approximate location derived from IP address.
Referral sources and website interaction data.
Cookies and similar identifiers.

The information collected depends on your browser settings, consent choices, and the features enabled on our website.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Processing: To receive, process, confirm, and fulfill purchases.
Shipping and Delivery: To arrange delivery and provide tracking or delivery updates.
Customer Support: To answer questions, resolve complaints, and assist with returns or refunds.
Payment Administration: To coordinate payment processing, verify transactions, and address payment-related issues.
Website Operation: To maintain, improve, and troubleshoot our website and shopping experience.
Security and Fraud Prevention: To detect suspicious activity, protect transactions, and prevent unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, accounting requirements, and lawful requests.
Marketing Communications: To send promotional emails or other marketing messages where permitted by law and, when required, with your consent.

You may opt out of marketing emails by using the unsubscribe link in the message or contacting us directly. You may still receive essential communications relating to orders, transactions, or customer service.

4. Legal Bases for Processing

Depending on your location and applicable law, we process personal information on one or more of the following legal bases:

Contractual Necessity: To process your orders and provide requested services.
Consent: Where you have agreed to a specific use of your information, such as certain cookies or marketing communications.
Legitimate Interests: To operate our business, improve our website, maintain security, and provide customer support, provided these interests do not override applicable privacy rights.
Legal Obligations: To comply with legal, tax, accounting, and regulatory requirements.

Where consent is the legal basis, you may withdraw it at any time, subject to applicable law. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions and, where enabled, analytics or advertising.

These technologies may be used to:

Keep shopping cart items available during your visit.
Remember relevant preferences.
Support website security and functionality.
Understand website traffic and performance.
Measure marketing campaign effectiveness, where applicable.

You can manage cookies through your browser settings and, where available, our website's cookie preference tool.

Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

Where required by law, non-essential cookies and similar technologies will only be activated after you provide the necessary consent.

6. How We Share Personal Information

We do not sell personal information in exchange for money. We may share personal information with trusted service providers when reasonably necessary to operate our store and provide services.

These providers may include:

Payment Processors: To process payments and manage transaction security.
Shipping and Delivery Providers: To fulfill orders and deliver products.
Website Hosting and E-commerce Providers: To operate and maintain our online store.
Analytics and Advertising Providers: To measure website performance or advertising effectiveness, where applicable and permitted by law.
Customer Support Providers: To help us respond to customer inquiries.
Professional Advisers: Such as accountants, auditors, or legal advisers where necessary.
Authorities and Other Parties: Where disclosure is required by law, necessary to protect legal rights, or appropriate to address fraud or security concerns.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards, subject to applicable law and the relevant service arrangements.

7. International Data Transfers

Our service providers may process or store personal information in countries other than the country in which you reside.

Where personal information is transferred internationally, we will take steps required by applicable law to protect it. These steps may include appropriate contractual safeguards, recognized transfer mechanisms, or other legally required protections.

The privacy protections available in another country may differ from those in your jurisdiction.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, dispute resolution, security, and legal compliance.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

Certain transaction or accounting records may need to be retained for legally required periods even if you request deletion of other information.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security monitoring, appropriate service-provider safeguards, and secure transmission technologies where available.

However, no method of transmitting or storing information online is completely secure. We cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to legal exceptions.
Request restrictions on certain processing activities.
Object to certain uses of personal information.
Request a copy of eligible information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain marketing activities or data uses where applicable.
Lodge a complaint with a relevant data protection authority.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

We will respond within the time limits required by applicable law. Some requests may be subject to legal exceptions, and we will explain when we cannot fulfill a request in full.

11. Marketing Communications

We may send promotional communications about our products, new collections, offers, or store updates where permitted by law.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message or by contacting us.

Opting out of promotional communications will not prevent us from sending essential messages relating to an order, payment, delivery, refund, or customer service request.

12. Children's Privacy

Our website is intended for people who are legally permitted to make purchases in their jurisdiction. We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us in circumstances where such collection is not permitted, please contact us. We will review the matter and take appropriate action as required by law.

13. Third-Party Websites

Our website may contain links to third-party websites or services, such as payment providers and shipping services.

We do not control the privacy practices of third-party websites that we do not operate. Their collection and use of personal information are governed by their own privacy policies.

We encourage you to review the privacy policies of any third-party services you access.

14. Do Not Track and Advertising Preferences

Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for responding to this signal, our website may not respond to it consistently.

Where applicable, you can manage certain advertising or analytics preferences through our cookie preference tool, browser settings, or available opt-out mechanisms.

Your available choices may depend on your location and the third-party services used on our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically to stay informed about our privacy practices.

16. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below.

Brand Name: Qavellunia

Company Name: Taizhou Chuangshou Renewable Resources Recycling Co., Ltd.

Email: likaijun@velorimora.com

Phone: +86 18807804219

Business Address: No. 14-1, Nanshi Garden, Chengxiang Subdistrict, Xiaoshan District, Hangzhou, Zhejiang Province, China.

Please include sufficient details about your inquiry so that we can understand and respond to your request.

Thank you for visiting Qavellunia. We respect your privacy and are committed to handling your personal information responsibly.

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