Return and Refund Policy

Last Updated: October 20, 2026

1. Overview

Thank you for shopping with Qavellunia. We want you to feel confident when purchasing our neckties and fashion accessories.

If you are not completely satisfied with your purchase, this Return and Refund Policy explains the conditions for returns, exchanges, refunds, and order cancellations.

This policy applies to purchases made through our online store and should be read together with our Terms and Conditions.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

2. Return Eligibility

To be eligible for a return, items should generally meet the following conditions:

The item is unused and in its original condition.
The item is returned with its original packaging, tags, and accessories, where applicable.
Proof of purchase or a valid order number is provided.
The return request is submitted within the applicable return period.

Neckties and fashion accessories should be handled carefully when trying them on. Items showing signs of use, washing, staining, customer-caused damage, or alterations may not qualify for a voluntary return, except where required by applicable law.

Please contact us before sending any item back. Our customer support team will provide instructions on how to proceed with your return.

3. Return Period

Please submit your return request within 30 days of delivery, unless a different period is stated for your order or a longer period is required by applicable law.

To start a return, contact us at:

Email: likaijun@velorimora.com

Please include the following information:

Your order number.
The name of the product you wish to return.
The reason for your return.
Photographs of the product, if relevant.

Our customer support team will review your request and provide the appropriate return instructions.

4. Non-Returnable Items

Where permitted by applicable law, certain items may not qualify for a voluntary return, including:

Items that have been used, washed, stained, or damaged after delivery.
Customized or personalized products.
Items missing essential components or original packaging where these are reasonably necessary for the return.
Products that otherwise fail to meet the applicable return conditions.

These exclusions do not apply where they would unlawfully restrict your statutory rights, including rights relating to defective, damaged, or incorrectly described products.

If you are unsure whether an item qualifies for a return, please contact us before shipping it back.

5. Damaged, Defective, or Incorrect Items

We want you to receive your order in satisfactory condition.

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

Your order number.
A description of the problem.
Clear photographs of the item and its packaging, where relevant.

After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy in accordance with applicable law.

Please keep the item and its packaging until we provide further instructions, unless doing so would create a safety risk.

6. How to Request a Return

Please follow these steps to request a return.

Step 1: Contact Us

Email likaijun@velorimora.com with your order number and the reason for your return.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide instructions, including the appropriate return address.

Step 3: Prepare Your Package

Pack the item securely and include its original packaging, tags, and accessories where applicable.

Step 4: Ship the Return

Send the package using the shipping method specified or agreed upon with our customer support team. Keep your shipping receipt and tracking information until the return is resolved.

Step 5: Return Review

Once we receive the returned item, we will inspect it where appropriate and notify you of the refund or other resolution.

Please do not send a return to an address unless our team has confirmed that it is the correct return address.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

Change of Mind: Customers may be responsible for return shipping costs where permitted by law and properly disclosed.
Damaged or Defective Products: We will provide an appropriate remedy and handle reasonable return shipping costs in accordance with applicable law.
Incorrect Items: If we send an incorrect item, we will arrange an appropriate resolution, including return shipping where required.

Please contact us before paying for return shipping so that we can explain the applicable arrangements.

Original shipping fees, customs charges, and other delivery-related costs will be handled in accordance with applicable law and the circumstances of the return.

8. Refund Policy

Once an eligible return has been received and reviewed, we will notify you of the outcome.

If your refund is approved:

The refund will generally be issued to the original payment method, unless another method is agreed upon or required by law.
We will initiate the refund within a reasonable period and within any applicable statutory deadline.
The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Any deductions from a refund will only be made where permitted by applicable law and appropriately disclosed.

If you have not received your refund after the stated processing period, please contact your payment provider first. If the issue remains unresolved, contact us for further assistance.

9. Exchanges

If you would like to exchange a necktie for a different color, pattern, or style, please contact us to confirm product availability and the applicable procedure.

Exchanges depend on stock availability and may require the original item to be returned before another item is dispatched.

If a direct exchange is unavailable, we may offer a return and refund so that you can place a new order, subject to this policy and applicable law.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched. However, cancellation may not be possible once an order has entered fulfillment or has already shipped.

If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with applicable law and our refund procedures.

For orders that have already shipped, the return process may apply instead.

11. Late or Missing Refunds

If you have not received an approved refund, please:

Check your original payment account or statement.
Contact your payment provider or bank to confirm whether the refund is still processing.
Email our customer support team if the refund remains outstanding.

We will review the transaction and provide available refund status information.

12. Consumer Rights

This Return and Refund Policy explains our voluntary return procedures and does not replace or reduce your statutory consumer rights.

Depending on your location, you may have additional rights relating to defective products, distance purchases, cancellation periods, refunds, and other consumer protections.

Where applicable law provides a longer return period or additional remedies, those legal rights will prevail over any conflicting provision in this policy.

13. Contact Information

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us using the details below.

Brand Name: Qavellunia

Company Name: Taizhou Chuangshou Renewable Resources Recycling Co., Ltd.